Quick note: QA as UX

"In reality, the [tester's] expectations don't have to be valid, they just have to be in alignment with the customer's overall expectations."

Found this when skimming around Borland's website. It's bringing a smile to this web app tester's face.

This is a very Agile idea, and one that I think would translate very well to companies that either haven't yet or don't have the resources to commit to a more Agile development practice. If there's one Agile principle you embrace, this is one of the better ones.